Social inbox

The social inbox collects the comments on posts you published with Robopost, and your Google Business Profile reviews, so you can answer them without opening each network.

You need: a Pro or Agency plan (lifetime Pro and Agency deals included), and at least one channel on a supported network. On other plans, the page shows Upgrade to Access Social Inbox.

Which networks and comments are included?

Robopost checks for new comments on posts published in the last 30 days: every couple of hours during the first week, then once a day. Google Business Profile reviews are checked every couple of hours. Comments on posts you published outside Robopost don't appear.

Open the inbox

1. In the sidebar, click Posts → Social Inbox (Social Inbox). A dot next to the menu item means there are unread items.
2. On the left, pick a channel. Channels with unread items are at the top and show a dot.

Opening a channel marks its items as read.

To find a channel, type in Search channels, or click Filters to narrow the list by Search, Platform or Channel Category, then Apply filters.

Read the comments on a post

Each card on the right is one of your posts with its comments, newest activity first. The card shows when the post was published and how many messages it has. On each card:

• Refresh fetches the latest comments for that post now.
• Open on social opens the post on the network.

Replies are shown under the comment they answer. Click Refresh at the top of the page to reload the whole channel, or Load more at the bottom to see older posts.

Reply to a comment

1. Click Reply under the comment. The box shows Replying to and the person's name. To comment on the post itself instead, choose Replying to the main thread.
2. Type your answer in Write a reply....
3. Click Reply.

You see Reply sent. and your reply is published on the network under your channel's name.

Delete a comment

Click the trash icon on a comment and confirm Delete this comment from the social network?. The comment is deleted on the network, not only in Robopost, and you see Comment deleted.

Some networks only let you delete replies you wrote yourself. When the network refuses, you see Unable to delete this comment. and the comment stays.

Reply to a Google Business Profile review

1. Pick your Google Business Profile channel. Each card is a review with its stars and text.
2. Click Reply, or Edit reply if you already answered.
3. Type your answer and click Send reply.

Your answer appears under the review as Your reply. Click Refresh to fetch new reviews now.

Answer comments from the post itself

You can also reply from a post's page in Published posts. Under Comments, reply or delete exactly as in the inbox. See Published posts.

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• Analytics
• Published posts