Plans and billing

Each team has its own plan. You pay by card through Stripe, monthly, yearly, or once for a Lifetime Deal.

You need: the Admin or Manage Billing right on the team.

See your current plan

In the sidebar, under Account, click Subscription. You can also click your picture at the top right and choose Subscription.

The top card tells you where you stand, for example "You are currently subscribing to Pro plan and you are being charged …". It also shows your X credits and a See Plan Usage button.

Compare the plans

The Subscription page lists every plan with its price. Prices depend on the country set for your team on the Team page. Turn on Yearly to see yearly prices: a yearly plan gives you 2 months free.

The video numbers are per month. Every paid plan includes unlimited post ideas with AI; the Free plan includes 6.

New teams start on the Free plan with a 7-day trial. When the trial ends, posting and scheduling are disabled until you subscribe.

What counts toward each limit, and when the monthly numbers reset, is on Plan usage and limits.

Subscribe to a plan

1. Open Subscription.
2. Optional: turn on Yearly to pay for a year at a time.
3. Click Subscribe Now! on the plan you want.
4. Pay on Stripe's checkout page. If you have a promotion code, enter it there. See Redeem a code.
5. You return to Subscription and see "Thank you for subscribing!"

The plan applies to the team you're in. To pay for a different team, switch to it first.

Change your plan

1. Open Subscription.
2. Click Change Plan on the plan you want. To move from monthly to yearly billing on the same plan, turn on Yearly and click Update to Yearly.
3. Robopost asks "Do you really want to update your subscription?" Click Yes.

Why can't I downgrade?

A smaller plan must fit what the team uses today. If it doesn't, you see "You cannot downgrade your subscription" with what to fix: channels to disconnect, scheduled posts already published this period, or team members to remove. Fix those, or wait for the next period for scheduled posts, and try again.

Buy a Lifetime Deal

A Lifetime Deal is a one-time payment for a plan you keep with no time limit. Lifetime Deal Starter, Basic, Pro and Agency include the same limits as the matching plan above, except X: they include no monthly X credits, so you post to X with purchased credits.

1. Open Subscription and scroll to Lifetime Deals. Pay once and use forever.
2. Click Buy on the deal you want and pay on Stripe's checkout page.
3. The top card now says "You have purchased …, which comes without any restrictions on time."

If the team had a monthly or yearly subscription, Robopost cancels it once the Lifetime Deal is paid.

Already have a Lifetime Deal? The Subscription page shows only the bigger deals you can upgrade to.

Find your invoices and receipts

• By email: after each payment, everyone on the team with Admin or Manage Billing gets "We received your payment." with a link to the invoice, and "Your Robopost receipt is available." with a link to the receipt. These emails follow your notification settings.
• On the billing page: open Subscription and click Click here in "… to see the billing details." Stripe's billing page opens with your invoice history.

Update your card or billing details

Open Subscription, click Click here in "… to see the billing details.", and update your payment method or billing information on Stripe's billing page.

If a payment fails

When a renewal payment fails, the team's billing members get a "Payment failure." email and Subscription shows "Your last subscription payment failed." Posting and scheduling are disabled until the payment goes through.

1. Open Subscription.
2. Click Click here to update your payment method.
3. Update your card on Stripe's billing page.

Once Stripe collects the payment, the team is active again.

Cancel your subscription

1. Open Subscription and click Click here in "… to see the billing details."
2. Cancel the plan on Stripe's billing page.

The team's billing members get a "You unsubscribed to Robopost." email. If you run sub teams, they stop posting too.

Billing for sub teams and white-label clients

Sub teams have no Subscription page. The main team's plan covers them, and their usage counts toward its allowances. See Brands and sub teams.

Next

Plan usage and limits: see what you've used this period.