> ## Documentation index
> Fetch the complete documentation index at: https://dash.robopost.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Social inbox

The social inbox collects the comments on posts you published with Robopost, and your Google Business
Profile reviews, so you can answer them without opening each network.

**You need:** a Pro or Agency plan (lifetime Pro and Agency deals included), and at least one channel on a
supported network. On other plans, the page shows **Upgrade to Access Social Inbox**.

## Which networks and comments are included?

| Network | What you see | What you can do |
| --- | --- | --- |
| Facebook, Instagram, Threads, Bluesky, LinkedIn, YouTube | Comments on posts published with Robopost | Reply, delete |
| Google Business Profile | Reviews of your business, with their star rating | Reply, edit your reply |

Robopost checks for new comments on posts published in the last 30 days: every couple of hours during the
first week, then once a day. Google Business Profile reviews are checked every couple of hours. Comments on
posts you published outside Robopost don't appear.

## Open the inbox

1. In the sidebar, click **Posts → Social Inbox** ([Social Inbox](https://dash.robopost.app/social-inbox)). A dot next to the menu
   item means there are unread items.
2. On the left, pick a channel. Channels with unread items are at the top and show a dot.

Opening a channel marks its items as read.

To find a channel, type in **Search channels**, or click **Filters** to narrow the list by **Search**,
**Platform** or **Channel Category**, then **Apply filters**.

## Read the comments on a post

Each card on the right is one of your posts with its comments, newest activity first. The card shows when
the post was published and how many messages it has. On each card:

- **Refresh** fetches the latest comments for that post now.
- **Open on social** opens the post on the network.

Replies are shown under the comment they answer. Click **Refresh** at the top of the page to reload the
whole channel, or **Load more** at the bottom to see older posts.

## Reply to a comment

1. Click **Reply** under the comment. The box shows **Replying to** and the person's name.
   To comment on the post itself instead, choose **Replying to the main thread**.
2. Type your answer in **Write a reply...**.
3. Click **Reply**.

You see **Reply sent.** and your reply is published on the network under your channel's name.

## Delete a comment

Click the trash icon on a comment and confirm **Delete this comment from the social network?**. The comment
is deleted on the network, not only in Robopost, and you see **Comment deleted.**

Some networks only let you delete replies you wrote yourself. When the network refuses, you see
**Unable to delete this comment.** and the comment stays.

## Reply to a Google Business Profile review

1. Pick your Google Business Profile channel. Each card is a review with its stars and text.
2. Click **Reply**, or **Edit reply** if you already answered.
3. Type your answer and click **Send reply**.

Your answer appears under the review as **Your reply**. Click **Refresh** to fetch new reviews now.

## Answer comments from the post itself

You can also reply from a post's page in [Published posts](https://dash.robopost.app/posts-published). Under **Comments**, reply or
delete exactly as in the inbox. See [Published posts](https://dash.robopost.app/docs/posts/published-posts.md).

## Next

- [Analytics](https://dash.robopost.app/docs/engage/analytics.md)
- [Published posts](https://dash.robopost.app/docs/posts/published-posts.md)